Effective Vendor Communication for DMARC: Tips for Asking the Right Questions

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DMARC (Domain-based Message Authentication, Reporting & Conformance)-related inquiries from organizations may be challenging to address with vendors. Understanding how DMARC operates and putting it into practice correctly are crucial for email security. 

This blog describes the actions organizations should take when contacting vendors with DMARC-related questions. Let’s get started!

Research DMARC thoroughly

Before approaching vendors, it’s extremely important to have a thorough understanding of DMARC and the way it works. Your ability to do so will help you formulate pertinent questions that will speed up the process. DMARC is a system for email authentication that helps businesses protect themselves from the use of their email domains in phishing scams and other harmful practices.

Understanding how DMARC works, what it requires, and how it can be implemented will help you ask the right questions and make informed decisions.

Identify the right vendor

Not all vendors offer DMARC solutions, so it’s essential to find a vendor that specializes in email security. A vendor with a good reputation, experience, and track record of delivering effective DMARC solutions is a good place to start. 

Organizations will benefit from a vendor who offers a comprehensive solution that includes monitoring, reporting, and remediation because they can implement DMARC efficiently and quickly.

Prepare a list of questions

Once you have found the right vendor, it’s time to prepare a list of questions. A list of well-researched questions will ensure that you get the answers you need to make an informed decision. 

Some questions to consider include:

  • How does your solution support DMARC?
  • What reporting and analysis capabilities do you offer?
  • How do you handle false positive DMARC reports?
  • How do you monitor DMARC implementation and ensure its ongoing effectiveness?
  • How do you assist in resolving DMARC-related issues, such as DNS configuration errors or SPF/DKIM record issues?

Schedule a call or meeting

Once you have a list of questions, it’s time to schedule a call or meeting with the vendor. In doing so, you’ll be able to talk about your needs and learn how the vendor’s solution can aid in a successful implementation of DMARC within your company.  During the call, be sure to ask your questions and take notes on the vendor’s answers.

Evaluate the vendor’s responses

After the call or meeting, evaluate the vendor’s responses to your questions. Consider the following factors:

  • The vendor’s understanding of DMARC and how it works.
  • The vendor’s approach to implementing and managing DMARC.
  • The vendor’s reporting and analysis capabilities.
  • The vendor’s ability to handle false positive DMARC reports.
  • The vendor’s ability to assist with resolving DMARC-related issues.

Make an informed decision

Based on the vendor’s responses and your evaluation, make an informed decision about whether their solution is the right fit for your organization. Keep in mind that DMARC is a critical aspect of email security, so it’s essential to choose a vendor that can deliver a comprehensive and effective solution.

In conclusion, approaching vendors with DMARC-related questions can be a complex process, but by following these steps, organizations can make informed decisions and pick the right vendor for their needs. 

Organizations must make sure DMARC is implemented correctly because it is a crucial tool for safeguarding email domains from phishing and other malicious activities. Businesses can make sure they have the right tools in place to secure their sensitive data and protect their email domains by selecting the right vendor.

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